If you have received faulty or incorrect items, please contact our customer service team within 48 hours of delivery who will be happy to help sort it out.
If you wish to return items to us for any other reason please get in touch by email with your order reference, so that we can issue your returns authorization.
Your returns authorization needs to be included with the returned items. All items need to be returned in a re-saleable condition within 28 days of delivery.
Unfortunately we don’t offer a free returns service. We recommend using a signed for delivery service to get your items back to us.
Delivery surcharges for priority services are customer preference and will not be refunded. Returns will not be accepted without a returns authorization.
The following items cannot be returned, face masks and coverings, underwear, clearance items, any items that have been customized in any way or items that are sealed for hygiene reasons.
We will notify you by email once your returns have been received.
After they have been checked by one of our team we will process your refund.
We aim to complete all of this within 5 days.
Your refund will be made by the original payment method. Please be aware that it may take a few days for your refund to appear depending on your bank.